I Know There’s a Problem, What’s the Solution?


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Part 2 in a four-part series on Managing Teams. Have you ever had a conversation with an employee or colleague that just seemed to go around and around trying to define a problem? And at the end of it, you were no closer to a solution. Being able to allow someone to express their frustration but then refocus them on a solution is a critical skill for anyone who manages, supports, or leads others.